Support

Can't sign in?

• Use the Forgot password link to reset your password yourself.
• Accounts are created by your employer, not by signing up. If you have never received credentials, ask your HR administrator.
• If your account has been deactivated, only your HR administrator can restore it.

Employees

For anything about your own record — leave balance, attendance, payslips or personal details — your HR team is the fastest route. They can correct records directly; we cannot change your data without their instruction.

Administrators

For configuration, billing or technical questions, email support@approli.com. Including your organisation name and a description of what you were doing when the problem occurred will get you a faster answer.

Reporting a problem

Useful details: what you expected to happen, what happened instead, the page you were on, and the approximate time. Screenshots help.

Response times

Approli is built and supported by a small team, so we would rather tell you what actually happens than publish a service level we cannot yet stand behind. In practice: email is read every working day, and anything that stops people clocking in or being paid is treated as urgent and picked up the same day.

Formal support hours and contractual response times will be published here when we can commit to them. If you need them in writing before that, talk to us — it is a reasonable thing to ask for.